Labi Terms And Conditions

1. Introduction

Labi online shop can be accessed at www.labi.co.za. This website enables buyers to shop for fabric online and have it delivered door-to-door, to your nearest post office or via pick-up points within South Africa.

Legally binding contract

All users are bound by these terms and conditions (“T&Cs”). By registering, or using the site at all, you recognize that you’ve read, accepted and agreed to be bound by these T&Cs. Should there be any clause in these T&Cs that you do not understand, the onus is on you to ask Labi to explain the relevant clause to you before you accept the T&Cs by using or buying from the site.

Products and availability

Please note that the stock of all items on offer is limited. when stock runs out you have the option of waiting for 2 weeks for us to restock the product request a refund, or choose alternative products of the same price.You have the option of a refund at any time in our transaction.

2. Buying products

  1. The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
  2. A purchasing contract (“sale”) between you and Labi only comes into effect once you have fully completed AND submitted the online order form for one or more products in your shopping cart (“cart”) AND your payment has been authorized
  3. The above is dependent on the product being available.
  4. Products on Labi cannot be reserved to be bought at a later stage. However they may be placed in a wishlist for later view. A wishlist is not a reservation, but only to allow you to view fabrics that interest you with ease.
  5. This means that Labi may remove any product(s) from your cart before the sale actually takes place, in the event of the product going out of stock.
  6. Labi cannot be held responsible if the product(s) you added to your cart have become unavailable when you try to complete the sale.
  7. A tax invoice will be emailed to the email address on your Labi profile. A delivery note will be included with your order – please note that no prices are visible on the delivery note.

3.  Cancelling and ending orders

  1. Labi reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.
  2. Labi will be liable for reimbursing you the rand value paid only if you have already paid for the cancelled order. You have the right to return non-defective products purchased within 30-days of the order being delivered.

 

4.  Fraud

  1. Labi reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely.
  2. Labi may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.
  3. In the event of a fraudulent purchase being placed on Labi, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Labi does not process refunds for orders suspected of fraud.
  4. Labi does not provide order details relating to orders suspected of fraud.

Product Pricing

The price of each product is given on the product information page (“the product page”) on the site. The product price displayed always excludes VAT at 15%.

The Regular Retail Price

  1. The Regular Retail Price (“RRP”) is the standard price that Labi charges for the product. The RRP is determined by considering the suppliers’ price, market conditions, and the prices being offered by other local retailers.
  2. When a product is not on sale, on special, or included in a discount promotion, the RRP is the price you will pay when you purchase the product (“purchase price”).
  3. Please note that RRPs can change over the course of several seasons over which the product may be sold. The RRPs applicable at the time the product is introduced may differ from the RRP at the time of your purchase.

The Discount Price

  1. When Labi is having a sale, has products in OUTLET, or is running a discount centric promotion on specific products on the site – the discount price is shown on the product’s product page, as well as the Regular Retail Price (“RRP”). The discount price will be shown in red and the RRP will be shown alongside it – but will be crossed out.
  2. When a discount price is shown on the product page, the discount price is the price you will pay when you add the product to your cart at the discounted price, and conclude the sale at the discounted price i.e. the purchase price.

5. Pricing accuracy

  1. Every reasonable effort will be made to ensure that the RRP and, if applicable, the Discount Price of all products on Labi are correct at the time of your purchase. If, however, the product is offered at an erroneous price, Labi will not be obliged to supply the said product at the incorrect price.
  2. Labi will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price.

 

 

6. Delivery fees

6.1 Standard Delivery

  1. Labi offers nationwide delivery, and a fixed shipping price will be charged.

 

7.  Making a payment

You can pay Labi using your Visa or MasterCard credit or debit card, Electronic Funds transfer (EFT)， Payfast, payfast instant EFT or direct deposit inside any South African bank.

Paying by credit card

  1. Labi accepts payments made by Visa and MasterCard Credit Cards as well as chipped debit cards that have been activated for online purchases.
  2. When you place an order, the transaction details are presented to the bank for authorisation of the payment amount.
  3. If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorised to use the credit card for payment of your order and that there are sufficient funds in this credit card account to cover the costs of any transactions you complete on Labi.

Paying by EFT:

Instant EFT

Instant EFT payment is available to all Nedbank, Standard Bank, Capitec, FNB and Absa customers. These payments are processed immediately and provide a secure transfer for immediate payment.

  1. How does it work?
  • Select your Bank
  • Login using your internet banking credentials
  • Upon successful payment your order status will be updated immediately.
  • There is no need to enter Labi’s banking details or order reference number
  • The automated process will navigate and populate the relevant fields on your behalf in the background
  • Select an account to pay from and enter a reference for your records
  • Your bank will send you an OTP or mobile authentication to your mobile phone to verify the payment
  • Enter OTP or accept the authentication message
  • Payment is complete
  1. How long do you have to wait?
  • Your order status will be updated immediately
  • There is no need to send through a proof of payment
  • There is no need to wait for funds to reflect in the sellers account
  1. Is it safe?
  • Instant EFT guarantees the highest levels of security when paying online
  • Instant EFT has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security
  • Instant EFT acts as a proxy between you and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller
  • Your online banking login details are NOT stored

Manual EFT

  1. Please note, when selecting to pay by EFT, you have 24 hours post placing your order to make the payment.
  2. When making your payment, please be sure to use your order number as the beneficiary reference. This will ensure that Labi can process your order as quickly as possible.
  3. Labi will start processing your order as soon as your bank forwards the payment to Labi. Depending on the bank, it can take up to 3 days from the time you make the payment (which has to be done a maximum of 24 hours after placing the order) to when it appears in our bank account.
  4. The delivery lead time as specified on the site only starts once Labi has received the payment from your bank.

 

 

8.  Delivery

Standard Delivery

  1. As buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery.
  2. Your parcel will be delivered to the address you specified in the checkout process.
  3. In the case of Post office delivery, your order will be delivered to the post-office nearest to your address within the postal code you selected.
  4. In the case of pick up point delivery, your order will be delivered to your selected pick up point.
  5. On inputting your address during checkout, the site will indicate to you whether your postal code qualifies for Standard delivery, the nearest post office or to a pick up point.
  6. If nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.
  7. The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
  8. Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occasions.
  9. In the case of post office delivery, if the parcel is not collected within 30 days of it being delivered to the post office, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
  10. In the case of pick up point delivery, if the parcel is not collected within 8 calendar days of being delivered, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
  11. Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated maximum delivery time for an order in South Africa – for Standard delivery is 10 working days.
  12. As outlined above, all Labi standard deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

Delivery completed

  1. A standard or premium delivery is considered complete as soon as the parcel is accepted and signed for either by the customer or by an individual on the customer’s behalf at the specified delivery address.
  2. In the case of post office or pick up point delivery, the delivery is considered complete when the parcel is successfully delivered by Labi Services to the post office associated with your delivery address, or to the applicable pick up point.
  3. It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.

Lost parcels

  1. In the event that a parcel is declared missing, should stock be available a replacement order will be sent to the customer via the intended original delivery method.
  2. If stock is not available, the order (at Rand value paid) plus any relevant delivery fee will be refunded.
  3. Labi will contact the customer in both cases to advise possible delays and/or preferred refund method.

9. Defective items, returns and reimbursement

  1. If you are dissatisfied with your purchase due to a defect, incorrect product choice or other reason, you may return it with barcoded tags attached, to Labi within 30 days of delivery, by the same delivery method which the parcel was received. If you are based in South Africa, you can either receive a Labi account credit or a refund, or have the product repaired or replaced, depending on the situation.
  2. In the case of a damaged or incorrect item having been delivered, Labi will evaluate each case and issue a refund upon proof of the damaged/incorrect item.
  3. You can only exchange your returned item for a different fabric of the same price.
  4. Find more information on Labi ‘s Help section on Delivery and Returns

 

10. Sales records

Complete records of each transaction between you and Labi are kept on the site for 12 months after a particular purchase or related transaction. During this time, you’ll be able to view and print out these records. After the 12-month period the responsibility of keeping such record falls onto you.

 

11. Security

  1. Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorized access to any page on this site, will be prosecuted.
  2. Labi will claim civil damages from Such person if Labi suffers any damage or loss.
  3. You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.
  4. You allow Labi to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.
  5. All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Labi has no access to any confidential information regarding your payment method.
  6. Only Labi ‘s banking partner will access confidential information (Such as your credit card number, expiry date, CVV etc.) from time to time.
  7. Labi ‘s registration documents and the registered domain name are verified and underwritten by Cpanel.

 

12. Indemnity

Labi s is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Labi is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.

However, neither Labis nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.

Furthermore, Labi provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing Help@labi.co.za 24 hours a day.

Although the products on the site may be under guarantee, the site itself is offered on an “as it is” basis and is not set up or delivered according to your individual specifications.

It is your responsibility, before accepting these T&Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice, or as Labi ‘s official stance.

We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.

 

13. Applicable Laws

  1. This site is offered, controlled and run from the Republic of South Africa.As Such it is governed by South African legislation, and subject to the disputes clause in these T&Cs.
  2. You and Labi are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.
  3. Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.

 

14. Changes to Terms and Conditions

Labi may, at its own discretion, change these terms and conditions or any part thereof. As indicated in the T&Cs, it is the responsibility of the registered account holder or user to familiarize yourself with the T&Cs before using the site. By registering, or using the site at all, you recognize that you’ve read, accepted and agreed to be bound by these T&Cs.

 

15. Disputes

Barring urgent or interim legal help that may be granted by a court of law: In the event of any disputes of any kind between you and Labi, arising out of any situation catered for in these terms or conditions (or that arises out of these terms and conditions) and that cannot be resolved by the client service centre, the dispute may be presented for confidential arbitration.

An electronic copy is to be sent to info@labi.co.za

 

16. Terms and Discontinuation

These terms and conditions take effect on the date of first publication of the website and continue indeterminately. They may be revised by Labi from time to time (as described above), for as long as the website continues to exist and be operated. Labi is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.